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Frequently Asked Questions

Frequently Asked Questions

To assist in making the planning of your next Shreveport vacation as easy as possible, we offer a list of frequently asked questions we receive from visitors to our website. This information includes topics on hotel recommendations, hotel amenities, reservation changes, transportation options, and much more for the most fulfilling vacation to Shreveport.

If you still have any questions that remain unanswered or need additional recommendations after reviewing our Shreveport FAQs below, please contact us at 1-877-602-0711 and we will gladly assist you.

What is the Check-In/Check-Out time?

Check-In time begins at 4 pm/Check-Out time is 11 am.

Do you offer airport shuttle service?


Alarm clocks?

Yes, wake up service is also available through the hotel operator.

Do hotel guests have Internet access?

Basic WiFi access is available throughout the property.

Coffee Makers?

Yes, all rooms and suites are equipped with coffee makers. In addition, the Coffee Kiosk at Sportsmans' Paradise Café is open 24 hours a day.

Cribs/Rollaway Beds?

Rollaway beds and children's play pens may be available and should be requested at the time of booking; fees may apply. Certain restrictions apply.

What other standard amenities are offered in your hotel rooms?

All of our rooms and suites offer hair dryers, irons/ironing boards, refrigerators, cable TV with Pay-Per-View, and in-room safes.

Are Hearing Impaired Rooms available?


TDD/TTY devices?


Laundry Facilities?


Microwaves or stoves?


Wheelchair accessible rooms?



Yes, based on availability.



What is the charge for more than 2 adults in a room?

Hotel room rates are based on single/double occupancy. The fee for each additional occupant (aged 13 years and older) is $15.00 per night. The maximum number of people per room is 4.

What is the gambling age?

The gambling age is 21; valid identification is required.

How old do you have to be to check into the hotel?

Because Eldorado Shreveport is a gaming establishment, guests must be 21 to check into a hotel room.

Do you have childcare?

We do not provide childcare.

What is your hotel cancellation policy?

We require 24-hour notice prior to your arrival date for a full refund.

Do you allow pets in the hotel?

Pet Policy
As part of our commitment to provide the highest level of service to our guests, Eldorado Resort Casino Shreveport is proud to be pet-friendly and welcomes canines (max. two per room). All canines receive complimentary accommodations while staying with their owners.
Please note the following pet policy. Upon registration, we require a signed pet policy agreement.

  • Two dog limit per guestroom
  • Well socialized, domesticated dogs (non-aggressive breeds)
  • Dogs must be free of ticks and fleas
  • Please prevent your dog from barking or otherwise disturbing other guests. In the event Eldorado Resort Casino Shreveport incurs any loss of business or compensation is required for another guest due to noise complaints, those charges will be applied accordingly to your account.
  • Dogs must be on a leash at all times while in the hotel public areas.
  • Dogs are not permitted in the hotel restaurants, bars, casino or any other public areas, with the exception of arrival and departure through the main hotel lobby.
  • We encourage guests to be respectful of the environment by using the available dog “relief” station and by scooping your dog’s waste. We provide bags for use.
  • Guests will be responsible for additional charges in the event additional cleaning is required and/or if damages are incurred.

Guests with Allergies
For our guests with allergies, we want to assure you that our guests staying with their pet will not affect your stay. We have taken every step necessary to ensure that all traces of their stay are removed and rooms systematically and thoroughly cleaned.
After each pet’s stay:

  • All bedding, including the duvet cover, duvet insert, pillows and blankets are removed, cleaned and replaced.
  • The mattress is checked and the mattress protector is cleaned or replaced.
  • The carpet is vacuumed and shampooed.
  • All drapes and upholstery is completely cleaned.
  • An air purifying machine is used to clean, disinfect and remove all odors.

How may I receive a fax at the hotel?

Hotel guest faxes should be sent to the Hotel Front Desk. The fax number is 1-318-220-0981.

Do you have workout facilities?

Eldorado Shreveport hotel guests may enjoy 24-hour access to our state-of-the-art fitness center located in LaSpa on the 3rd level of the hotel pavilion. Guestroom keycard required for access. Whether you opt for a rejuvenating treatment like a massage, facial, manicure/pedicure or just want to spend some time relaxing in the hot tub, sauna or steam room, you'll leave the spa feeling refreshed and ready to take on the world. For more information, or to book a massage appointment, call extension 5429 in the hotel or 1-877-602-0711.

Do you have a pool?


How do I reserve 10 or more rooms?

Please contact our group sales department at 1-877-602-0711 or directly at 1-318-220-5614.

What is the average daytime temperature in Shreveport?

Winter: December - February, 59 degrees
Spring: March - May, 77 degrees
Summer: June - August, 92 degrees
Fall: September - November, 78 degrees
All temperatures are given in Fahrenheit.

Does Eldorado Shreveport have a wedding chapel?

While we do not have an on-site wedding chapel, we can accommodate weddings and receptions in our Grand Ballroom. For more details, please call Jessica Ray, Banquets Manager, at 1-318-220-5476 or toll-free at 1-877-602-0711.

Does Eldorado Shreveport have parking?

Yes, we have both free self and valet covered parking garages.

What do the rooms look like?

Newly renovated, each exudes sophistication and comfort with features like rich modern furniture and sleek plush carpeting, luxurious bedding, 42” flat screen televisions, refrigerators, iPod docking stations, spa-inspired marble bathrooms, and numerous other amenities. With pillow top mattresses on each of our beds and functional workspaces for business guests, our rooms are perfect for those looking to stay for both work and play. All of our accommodations in Shreveport are equipped with wireless Internet access.

Do the rooms have a bathtub or shower?

All rooms have a bathtub, and some feature both a tub and stand-alone shower.

Does Eldorado Shreveport have on-site car rental?

No, but we will be happy to assist you with your rental car needs at the hotel front desk.

How can I contact a guest staying at the hotel?

Please call us at 1-877-602-0711 and we'll gladly connect you. Please remember, you'll need the guest's first and last name to be transferred to their room.


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